{"id":672,"date":"2025-12-17T12:29:35","date_gmt":"2025-12-17T12:29:35","guid":{"rendered":"https:\/\/zwizzle.co.za\/?page_id=672"},"modified":"2025-12-17T12:29:39","modified_gmt":"2025-12-17T12:29:39","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/zwizzle.co.za\/index.php\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"672\" class=\"elementor elementor-672\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b228573 e-flex e-con-boxed e-con e-parent\" data-id=\"b228573\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5c217d elementor-widget elementor-widget-text-editor\" data-id=\"e5c217d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong><u>What is\u00a0Zwizzle?<\/u><\/strong><ul><li>Zwizzle\u00a0is South Africa\u2019s inclusive dating app that gives you the chance to choose from a wide pool of potential matches.\u00a0It\u2019s\u00a0a platform where\u00a0you\u2019re\u00a0in control \u2014 a safe space to meet new heart-friends, soulmates, pen pals, and companions.\u00a0<\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li><strong><u>How Does\u00a0Zwizzle\u00a0Work?<\/u><\/strong><ul><li>Easy Sign-Up\u00a0<ul><li>Join via email, or Google\u00a0<\/li><\/ul><\/li><li>Create a Profile\u00a0<ul><li>Follow simple steps to describe yourself, your interests, and hobbies. Upload profile photos from your phone.\u00a0<\/li><\/ul><\/li><li>Choose Your Interests\u00a0<ul><li>Let us help\u00a0identify\u00a0your perfect matches.\u00a0<\/li><\/ul><\/li><li>Explore\u00a0Zwizzle\u00a0<ul><li>Browse through profiles with photos and descriptions to learn more about potential matches.\u00a0<\/li><\/ul><\/li><li>Be in Control\u00a0<ul><li>Swipe your\u00a0favorites\u00a0and skip the rest.\u00a0\u00a0<\/li><\/ul><\/li><li>Skips are anonymous.\u00a0\u00a0<ul><li>Send &amp; receive messages in your inbox. Report inappropriate\u00a0behavior.\u00a0<\/li><\/ul><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li><strong><u>Need Help Using\u00a0Zwizzle?<\/u><\/strong><ul><li>If\u00a0you&#8217;re\u00a0stuck or wondering how\u00a0Zwizzle\u00a0works,\u00a0we\u2019re\u00a0happy to help! If your question\u00a0isn\u2019t\u00a0listed here, feel free to contact us at <a href=\"mailto:info@zwizzle.co.za\">info@zwizzle.co.za<\/a> \u00a0<\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li><strong><u>General Questions<\/u><\/strong><ul><li>Once\u00a0you\u2019ve\u00a0completed your profile, you can start swiping to find your match.\u00a0\u00a0\u00a0<\/li><li>Swiping left means you do not like the profile.\u00a0<\/li><li>Swiping right means you like the profile.\u00a0\u00a0Only if that profile swipes right on your profile will it be considered a match.\u00a0<\/li><li>Swiping down means you would like to send a \u2018super like\u2019 to that profile allows you to send a message regardless of that profile matching with yours.\u00a0\u00a0<\/li><li>Swiping up means you get to view the full profile before deciding on whether you would like to swipe left,\u00a0right\u00a0or down.\u00a0<\/li><li>There is also an \u2018undo\u2019 button that allows you to undo a swipe.\u00a0<\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li><strong><u>My Profile<\/u><\/strong><ul><li>You can manage,\u00a0edit\u00a0and cancel your account in the settings section within the app.\u00a0<\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li><strong><u>Zwizzle Account<\/u><\/strong><ul><li>All questions about membership and payments can be directed to <a href=\"mailto:accounts@zwizzle.co.za\">accounts@zwizzle.co.za<\/a><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li><strong><u>Inbox<\/u><\/strong><ul><li>Where you can view your messages, your super likes &amp; also any type of personal requests.\u00a0<\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li><strong><u>Contact Us<\/u><\/strong><ul><li><a href=\"mailto:info@Zwizzle.com\">info@Zwizzle.com<\/a><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li><strong><u>Common Questions\u00a0<\/u><\/strong><ul><li>I\u00a0didn\u2019t\u00a0receive my OTP (One Time Password) email. What now?\u00a0<ul><li>Check your Junk\/Trash\/Spam folder.\u00a0<\/li><\/ul><\/li><li>Make sure your email address is spelled correctly.\u00a0<ul><li>My\u00a0Zwizzle\u00a0Account\u00a0isn\u2019t\u00a0working. What now?\u00a0<\/li><li>Check your app store or settings to ensure\u00a0you\u2019ve\u00a0upgraded to the latest version. If the issue persists, contact us at account@zwizzle.com\u00a0<\/li><\/ul><\/li><li>Why am I not receiving any messages?\u00a0<ul><li>Messages are received when someone matches you or responds to your messages.\u00a0\u00a0<\/li><\/ul><\/li><li>Why can\u2019t I chat with my\u00a0Zwizzle\u00a0matches?\u00a0<ul><li>Chats unlock only when the person you matched with responds. This ensures safety and comfort for everyone.\u00a0<\/li><\/ul><\/li><li>Why don\u2019t I see anyone any profiles?\u00a0<ul><li>Your settings may be too specific. Adjust your distance and preferences to broaden your search.\u00a0<\/li><\/ul><\/li><li>I accidentally skipped someone. Can I go back?\u00a0<ul><li>Absolutely, we have an undo button that allows you to go back.\u00a0\u00a0\u00a0\u00a0<\/li><\/ul><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p class=\"tx-excerpt\">What is\u00a0Zwizzle? Zwizzle\u00a0is South Africa\u2019s inclusive dating app that gives you the chance to choose from a wide pool of potential matches.\u00a0It\u2019s\u00a0a platform where\u00a0you\u2019re\u00a0in control...<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-672","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zwizzle.co.za\/index.php\/wp-json\/wp\/v2\/pages\/672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zwizzle.co.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zwizzle.co.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zwizzle.co.za\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zwizzle.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=672"}],"version-history":[{"count":10,"href":"https:\/\/zwizzle.co.za\/index.php\/wp-json\/wp\/v2\/pages\/672\/revisions"}],"predecessor-version":[{"id":685,"href":"https:\/\/zwizzle.co.za\/index.php\/wp-json\/wp\/v2\/pages\/672\/revisions\/685"}],"wp:attachment":[{"href":"https:\/\/zwizzle.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}