• What is Zwizzle?
    • Zwizzle is South Africa’s inclusive dating app that gives you the chance to choose from a wide pool of potential matches. It’s a platform where you’re in control — a safe space to meet new heart-friends, soulmates, pen pals, and companions. 

 

  • How Does Zwizzle Work?
    • Easy Sign-Up 
      • Join via email, or Google 
    • Create a Profile 
      • Follow simple steps to describe yourself, your interests, and hobbies. Upload profile photos from your phone. 
    • Choose Your Interests 
      • Let us help identify your perfect matches. 
    • Explore Zwizzle 
      • Browse through profiles with photos and descriptions to learn more about potential matches. 
    • Be in Control 
      • Swipe your favorites and skip the rest.  
    • Skips are anonymous.  
      • Send & receive messages in your inbox. Report inappropriate behavior. 

 

  • Need Help Using Zwizzle?
    • If you’re stuck or wondering how Zwizzle works, we’re happy to help! If your question isn’t listed here, feel free to contact us at info@zwizzle.co.za  

 

  • General Questions
    • Once you’ve completed your profile, you can start swiping to find your match.   
    • Swiping left means you do not like the profile. 
    • Swiping right means you like the profile.  Only if that profile swipes right on your profile will it be considered a match. 
    • Swiping down means you would like to send a ‘super like’ to that profile allows you to send a message regardless of that profile matching with yours.  
    • Swiping up means you get to view the full profile before deciding on whether you would like to swipe left, right or down. 
    • There is also an ‘undo’ button that allows you to undo a swipe. 

 

  • My Profile
    • You can manage, edit and cancel your account in the settings section within the app. 

 

 

  • Inbox
    • Where you can view your messages, your super likes & also any type of personal requests. 

 

 

  • Common Questions 
    • I didn’t receive my OTP (One Time Password) email. What now? 
      • Check your Junk/Trash/Spam folder. 
    • Make sure your email address is spelled correctly. 
      • My Zwizzle Account isn’t working. What now? 
      • Check your app store or settings to ensure you’ve upgraded to the latest version. If the issue persists, contact us at account@zwizzle.com 
    • Why am I not receiving any messages? 
      • Messages are received when someone matches you or responds to your messages.  
    • Why can’t I chat with my Zwizzle matches? 
      • Chats unlock only when the person you matched with responds. This ensures safety and comfort for everyone. 
    • Why don’t I see anyone any profiles? 
      • Your settings may be too specific. Adjust your distance and preferences to broaden your search. 
    • I accidentally skipped someone. Can I go back? 
      • Absolutely, we have an undo button that allows you to go back.